GOVERNANCE

OUR STRUCTURE

ARTS FOR SURVIVAL COMMUNITY INTEREST COMPANY is a registered UK C.I.C, No. number 10690506 and limited by guarantee.

We are governed by a trustee body. Trustees are recruited from the public and from organisation members. We follow the Charity Commission guidance for trustees when recruiting.

Anyone can become a member of Arts Survival and we welcome new members and trustees to join at any time, to offer strategic direction and local accountability.

 

How we operate

How is Arts for Survival Run?

To ensure that all Arts for Survival’s projects are successful and that the organisation adheres to  best practice, we prescribe to various regulatory and advisory boards.

Our Trustees

All Arts for survival trustees are unpaid volunteers. They are accountable for the overall governance of the organisation and ensure that the organisation is doing exactly what it is set up to do. Arts for survival practice high level of participation of the trustees. Arts for survival is a community organisation so the trustees are members of the community, local and national who bring specialist expertise and wide involvement to Arts for survival’s decision making. The trustees are closely involved in all aspects of the organisation’s work.

 

Trustees are involved in;

  • Approving major actions of the organisation, major changes in activities and services.
  • developing our strategy, based on the information given to them by the Executive Management team.
  • Day-to-day running of the organisation are the responsibility of the CEO and his Executive Management team, both of which report to the organisation’ Trustees on a regular basis.
  • Provide frank and beneficial criticism, advice, comments and praise.

 

 

Our Fundraising Promise

As a non for profit community Interest Company and community benefit organisation, Arts for Survival  is reliant on the generosity and goodwill of our supporters, donors  and sponsors.

We acknowledge our duty to make sure that all funds raised are used effectively, efficiently and exclusively for the organisation to attain its  objectives. We also understand the importance of ethical fundraising as set out in our ethical fundraising policy.

Arts for Survival is NOT yet registered as with the Fundraising Regulator, the independent regulator of charitable fundraising in the United Kingdom. But, we are dedicated to the Fundraising Promise, which outlines our commitment to our sponsors, donors and the public.

We will commit to high standards

  • We will adhere to the Fundraising Code of Practice.
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
  • We will comply with the law as it applies to charities and fundraising.

We will be clear, honest and open

  • We will tell the truth and we will not exaggerate.
  • We will do what we say we are going to do with donations we receive.
  • We will be clear about who we are and what we do.
  • We will give a clear explanation of how you can make a gift and change a regular donation.
  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
  • We will ensure our complaints process is clear and easily accessible.
  • We will provide clear and evidence based reasons for our decisions on complaints.

We will be respectful

  • We will respect your rights and privacy.
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way we will not do so.
  • We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.

We will be fair and reasonable

  • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
  • We will take care not to use any images or words that intentionally cause distress or anxiety.
  • We will take care not to cause nuisance or disruption to the public.

We will be accountable and responsible

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We will have a complaints procedure, a copy of which will be available on our website or available on request.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

Our Complaints Handling Procedure:

Making a Complaint:

We take our promise to you very seriously and pride ourselves on working with you openly, honestly and respectfully so that the money you donate can be put to use as quickly as possible.

If you’re unhappy with anything that we’ve done while fundraising, or feel that we’re falling short of our standards, please follow the complaints procedure detailed below so that we can take action as quickly as possible.
Call our  Team on 07960725517
Email us at info@artsforsurvival.co.uk
Write to us at Arts for Survival C.I.C , 24 Chalbury Close , BH17 8BS

We will always treat your complaints seriously. We will treat you politely, fairly and respect your confidence.If you make a complaint by telephone, we should be able to resolve it during the call. If this is not possible, we will let you know how long it will take us to address it.

If you send your complaint by email or post, we will resolve it or acknowledge receipt of it within five working days. If your complaint is more complicated, we will contact you again. We aim to provide you with a resolution within no more than ten working days of receipt.

Hopefully, you will be satisfied with our response. However, if not, please let us know.  If you are still unhappy, you can contact the Fundraising Regulator who will independently investigate your complaint. You can contact them on their website: Fundraising Regulator Complaints.